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Accessibility Statement
Publication date: 30 July 2026
Section 1 – Mandatory Information
Nadezhda Women’s Health Hospital Ltd. is committed to ensuring the accessibility of its website, nadezhdahospital.com, in accordance with Article 58c of the Bulgarian Electronic Governance Act (amended, State Gazette No. 102 of 31 December 2019) and Articles 39 and 39a of the Ordinance on the General Requirements for Information Systems, Registers and Electronic Administrative Services (amended, State Gazette No. 4 of 14 January 2020).
This Accessibility Statement applies to:
Website: nadezhdahospital.com
Accessibility standard applied:
EN 301 549 V3.2.1 (2021-03)
I. Compliance Status
This website is partially compliant with the requirements of the above standard due to the non-conformities and exceptions described below.
II. Non-accessible Content
The website of Nadezhda Women’s Health Hospital Ltd. does not fully comply with EN 301 549 V3.2.1 (2021-03) for the reasons described in Appendix 1 below.
Appendix 1
STANDARD REQUIREMENT
DESCRIPTION
Audio-only and Video-only (Prerecorded) Requirement 9.1.2.1 (A) of EN 301 549 V3.2.1 (2021-03)
Compliant in most cases, except for audio content provided through third-party platforms.
Captions (Prerecorded) Requirement 9.1.2.2 (A) of EN 301 549 V3.2.1 (2021-03)
Compliant in most cases, except for multimedia content provided through third-party platforms.
Contrast (Minimum) Requirement 9.1.4.3 (AA) of EN 301 549 V3.2.1 (2021-03)
Compliant in all cases except for one dynamic design element.
Keyboard Accessibility Requirement 9.2.1.1 (A) of EN 301 549 V3.2.1 (2021-03)
Partially compliant.
Headings and Labels Requirement 9.2.4.6 (AA) of EN 301 549 V3.2.1 (2021-03)
Partially compliant due to design requirements on certain pages.
Note: This table includes only those requirements of the standard that are not met, are only partially met, or are not applicable. Fully compliant requirements are not listed, in accordance with the requirements for completing the accessibility statement.
Date of initial publication of this statement:
30.07.2026 г.
Date of annual review:
01.11.2026 г.
Method used to prepare this statement:
Self-assessment carried out by the website owner.
Feedback and Contact Information
For feedback, suggestions, or to report accessibility issues regarding this website, please contact:
Nadezhda Women’s Health Hospital Ltd.
3 Blaga Vest Street
1330 Sofia, Bulgaria
You may also contact us by email at:
Accessibility Contact Person
Diana Valeva
Email: [email protected]
Procedure for Handling Accessibility Reports
Reports concerning accessibility issues will be reviewed within two months of receipt. Within the same period, a response will be prepared describing:
- the actions and measures taken to address the reported accessibility issue, including the expected timeframe for implementation; or
- a reasoned refusal where the request is found to be unfounded or unlawful.
Responses will be sent electronically to the email address provided by the complainant or by licensed postal operator (courier service) to the specified postal address. If an incorrect or non-existent address has been provided, the information shall be deemed delivered on the date it was sent.
If Nadezhda Women’s Health Hospital Ltd. does not respond within the above timeframe or fails to implement the measures specified in its response, the individual or organisation that submitted the report may file a complaint with the Bulgarian Ministry of e-Governance.
Contact Information for the Bulgarian Ministry of e-Governance
Complaints may be submitted by one of the following methods:
- by email to [email protected], with the subject line: “Complaint regarding the accessibility of a website”;
- through the Registry Office of the Ministry of e-Governance, 6 Gen. Yosif V. Gurko Street, Sofia;
- by postal mail to:
Ministry of e-Governance
6 Gen. Yosif V. Gurko Street
1000 Sofia
Bulgaria
Section 2 – Optional Information
Nadezhda Women’s Health Hospital Ltd. is committed to continuously improving the digital accessibility of its website by actively enhancing its usability. In doing so, the hospital follows applicable accessibility standards, best practices, and legal requirements for websites.
If you experience any difficulties while using www.nadezhdahospital.com, or if any part of the website is not accessible to you, please contact us and describe the issue. Your feedback helps us maintain our website to the highest possible standard and continuously improve its accessibility.
